Terms of Service

1. Agreement to Terms

By accessing, browsing, registering an account, or connecting third-party services to Lume Cloud, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use or access the service.

2. Description of Service

Lume Cloud provides a cloud-based energy intelligence, electricity supply verification, regulatory compliance, and advertising reporting platform. Core capabilities include:

• Ingesting feeder and meter telemetry to verify delivered hours of electricity against regulatory band commitments.
• Calculating automated billing adjustments, supply-backed estimation, and downgrade credit recommendations.
• Providing audit-logged, tamper-evident records for DisCo operations, regulators, and consumers.
• Connecting to third-party APIs (including the Google Ads API) to monitor advertising performance and public service outreach campaigns.

3. Third-Party Integrations & Google APIs

Lume Cloud offers optional integrations with third-party platforms, such as Google OAuth and the Google Ads API. When using these features:

• You represent and warrant that you hold all necessary administrative permissions and rights to authorize Lume Cloud to access the respective third-party account.
• Your use of Google APIs is subject to Google's Terms of Service and API policies.
• Lume Cloud handles Google user data in strict adherence to the Google API Services User Data Policy, including the Limited Use requirements.
• You may revoke Lume Cloud's access at any time via your Google Account security permissions.

4. User Accounts and Responsibilities

To use certain features of the platform, you may be required to register or authenticate. You agree to:

• Provide accurate, current, and complete registration information.
• Safeguard and maintain the confidentiality of your credentials and API keys.
• Promptly notify Lume Cloud of any unauthorized use or security incident affecting your account.
• Take full responsibility for all activities conducted under your credentials.

5. Acceptable Use Policy

You agree NOT to:

• Use the platform for any fraudulent, deceptive, or illegal activities.
• Interfere with, overburden, or compromise the integrity or security of our networks and APIs.
• Attempt to reverse-engineer, decompile, or access source code beyond permitted interfaces.
• Misrepresent simulated data or demonstration readings as certified commercial utility billing.
• Extract or harvest personal information without proper authorization.

6. Intellectual Property

All software, algorithms, trademarks, visual marks, documentation, and user interfaces comprising Lume Cloud are the proprietary property of Lume and its licensors. Except as expressly authorized, no portion of the service may be copied, reproduced, distributed, or modified.

7. Disclaimers and Limitation of Liability

Lume Cloud is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, Lume Cloud and its operators shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, goodwill, or operational interruptions.

8. Contact Us

If you have any questions about these Terms of Service, please reach out to our team at support@lume-cloud.vercel.app.